Coronavirus Disease 2019 (COVID-19): Frequently Asked Questions

Why are the bank lobbies closed?
We chose to close our lobbies to protect our employees and our customers and implement preventative strategies to preserve public health. This is part of the efforts to curb cases of the Coronavirus Disease (COVID-19). We want to do everything we can to help stop the spread of the virus while following proper protocols to adhere to social distancing by limiting in person interactions.

When will the bank lobbies reopen?
The lobbies will reopen as soon as it is deemed safe to do so for both employees and customers, meaning the threat of the spread of coronavirus is minimal and trending down. Until then, we will continue to monitor the updates and recommendations from the Center for Disease Control (CDC), and both federal, state, and local government protocols.

How can I access my money other than coming into the bank?
The drive-up windows at our Albany and Lebanon locations are open and we are also accepting deposits through our night depositories at all 3 locations. Willamette Community Bank offers Mobile Banking and Mobile Deposits (limits apply) through our Willamette Community Bank mobile app. Our online and Mobile options offer Bill Payment services at no additional charge. Cash withdrawals are available at MoneyPass locations, free of charge, Nationwide. For MoneyPass locations, visit our website at www.willamettecommunitybank.com

Can I still meet with my banker or a representative of the bank?
While we ask that regular banking business be conducted through the alternative methods mentioned above, we understand that there are some interactions that require a face to face meeting. We are prepared to accommodate in person meetings with our customers upon request.

How are the economic issues we are seeing now different than those we experienced in 2008?
The financial crisis of 2008 was the result of years of deeply rooted weak spots in the economy. This event is more comparable to a natural disaster. The slowing economy and uncertainty about how the virus will play out are obvious reasons for concern. Willamette Community Bank is very well capitalized and has adequate liquidity sources to face this crisis with you.

Do I need to worry about my accounts being FDIC insured?
Deposit accounts at Willamette Community Bank are insured by the Federal Deposit Insurance Corporation (FDIC) up to the FDIC’s allowable maximum limits, which are based on account ownership. You can learn more about deposit insurance and how the insurance rules and limits apply to deposit accounts on the FDIC’s deposit insurance website (fdic.gov/deposit/). The website has an Electronic Insurance Estimator (EDIE) which lets you know how the insurance rules and limits apply to your accounts. You can also call the FDIC at 1-877-ASK-FDIC (1-877-275-3342) and ask to speak to an FDIC deposit insurance specialist. We would be more than happy to discuss your insured accounts with you and answer any questions you may have. You can contact us at 541.926.9000.


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