June 8, 2020
Since we opened our doors in 2003, our mission is to support our local communities. Our mission is the foundation upon which Willamette Community Bank was built. We want to express our heartfelt concern to all who are affected by this global pandemic. The health and safety of our community is our foremost priority.
Like you, we’ve been closely monitoring updates and recommendations from the Centers for Disease Control (CDC) about the evolving situation of COVID-19 (Corona Virus). We’re committed to being proactive and
responsive to the needs of our customers during this time. Our staff of dedicated professionals understand the vital importance of having access to your accounts, financial assistance, and advice. We recognize the importance of being there for our community and are proud to have maintained our full-time staff, keeping our drive-thru services open and being available for in-person appointments.
During this time, we encourage you to use Willamette Community Bank’s digital tools that will allow you to bank from the comfort and safety of your home. Our online and mobile banking tools provide 24/7 digital account access and the ability to transfer funds, check account balances and activity, pay bills, make check deposits, and more. If you’re not enrolled yet with online or mobile banking, please call us for assistance.
We’ve taken several precautionary measures to protect everyone’s health and safety:
Our employees are committed to providing you with a safe space to transact business. We have made changes in our facilities to ensure that we are maintaining proper physical distancing protocols (minimum 6 ft) between workspaces. For the safety of our staff and customers, we will be installing temporary plexiglass protective shields. Safety reminders have been established throughout our branches to physically distance, including floor markings, and limiting the number of people in each location. We stress the importance of our employees to physical distance, both at work and outside of work.
Use of face-coverings by all employees
Face Coverings will be required to be worn by our staff when assisting or meeting with customers inside our branches. All employees have been supplied with a face covering. A disposable face covering will be provided to all customers at the entrance of each branch. We encourage our customers to wear a face-covering while conducting their financial business.
Intensified cleaning and disinfection protocols
Areas of contact will be wiped down and disinfected throughout the day, providing a clean and sanitized space for each customer. Hand sanitation stations have been set up at the entrance and throughout all branches. If needed, a new pen will be provided for each customer to take with them after they have completed their banking.
Face to Face transaction protocols
If you’re unable to conduct your transaction through the drive-up window or virtually, a welcoming employee will meet you at the front door. If you are wearing a mask, we will ask you to briefly remove your mask for identification purposes and inquire as to the assistance you are seeking to direct you to the proper place within the branch. We are limiting the number of people in our branch lobbies at any one time. If we are already at max capacity, we will offer to call or text you while you wait outside with proper social distancing or in your car. We will hold your place in line and call or text you when it is time to enter the branch. To avoid waiting in line, we encourage you to call and set up an appointment.
Lobby Banking by Appointment
Our team is committed to continued service and communication with our customers. We would be happy to answer your questions or schedule an appointment. Your call will be received by a staff member and not a call center. We highly encourage an appointment to be scheduled for the following services:
- Access to a safe deposit box
- Cash or coin orders for businesses
- Foreign currency orders and pickup
- Large cash deposits or withdrawals
- Notary public and medallion services
- Opening a new account or account changes
- Wire transfers
- Cashier’s Checks
- Redeem US Savings Bonds
Albany Branch: 541.926.9000 (8:30am – 5:00pm)
Salem Branch: 503.468.5558 (10:00am – 4:00pm, temporary hours)
Lebanon Branch: 541.223.7180 (8:30am – 5:00pm)
We know local businesses care about more than just the business’s bottom line. They care about the people they employ and the impact their business has on the community. In this challenging time, we are proud to have helped over 145 of these businesses secure nearly 3,300 jobs in our local communities through SBA Payroll Protection Program loans. If you have any questions regarding the CARES Act, please call your local branch or email us at firstname.lastname@example.org.
Beware of Scams
Cybercriminals often take advantage of current events. Right now, more than ever, the public is anxious to find information regarding the COVID-19 pandemic. Malicious activity attempting to exploit COVID-19 worldwide includes email, social media, text and phone messages, and deceptive websites. With so much misleading information out there, it can be hard to know whom to trust and how not to fall victim to these scams. As a reminder, the bank will never call you, asking for personal information. If you feel you have become the victim of a scam, you can contact the National Center for Disaster Fraud Hotline (NCDF) 1-866-720-5721 or the FEMA Disaster Fraud Hotline at 1-866-720-5721.
Our culture is defined as an environment that is caring, passionate, creative, collaborative, and solutions- focused. During this time, we will continue to support our relationships with non-profits and sponsor local events. With the changing environment, many of these events have been postponed or canceled, causing us to come up with creative ways to support our communities. This month, the Bank sponsored Senior Cap and Gown Graduation Pictures with Kristi Crawford Photography and Albany Parks and Recreation. All High School Seniors from Linn County were provided a free photo session in their graduation cap and gown. This sponsorship supported over 8000 pictures for West Albany High School, South Albany High School, and Albany Options students. Due to the cancellation of graduation ceremonies, we felt this was a critical sponsorship for our kids in the community. Having a presence in our community during this time will remain our goal.
Published quarterly, Banking Matters is the premier publication of the Oregon Bankers Association and Independent Community Banks of Oregon. Supporting our communities is not just the goal of Willamette Community Bank, but all Oregon community banks and organizations. The latest issue of Banking Matters featured banks from all around our great state, including Willamette Community Bank, highlighting their community outreach during this time.